Hosetract hose reels, except hose, are warranted to the original user against defects in material and workmanship under normal use and proper installation, for one year after date of purchase. Any part, except noted exclusions, shipped prepaid to the factory, which is determined to be defective in material or workmanship will be repaired or replaced. Components not manufactured by Hosetract such as hose and optional swivel choices are excluded from Hosetract’s warranty. Hosetract strives to maintain high quality product and the simplistic design reduces field service time. If however, there is a need to return product, Hosetract’s return policy is stated below:
* ALL RETURNS & WARRANTY REPAIR ISSUES MUST BE ACCOMPANIED WITH A RGA#. CALL HOSETRACT AT (260) 489-8828 TO ACQUIRE THIS AUTHORIZATION NUMBER AND HAVE THE MODEL AND SERIAL NUMBER OF THE REEL AVAILABLE.
* HOSETRACT WILL RECORD YOUR RETURN AND GIVE SHIPPING OR REPAIR INSTRUCTIONS.
* HOSETRACT RESERVES THE RIGHT TO EVALUATE THE RETURNED PRODUCT FOR WARRANTY REPAIR, REPLACEMENT, OR CREDIT.
* SHIPPING DAMAGE IS CONSIDERED NON-WARRANTY, SINCE IT IS OUT OF HOSETRACT’S CONTROL, AND MUST BE SIGNED FOR AS DAMAGED WHEN RECEIVED, SO THAT A CLAIM MAY BE FILED WITH THE CARRIER. REPLACEMENT PARTS CAN BE ORDERED AS STOCK ITEMS.
* NON-WARRANTY RETURNS WILL BE CHARGED A 15% RESTOCKING FEE, TO BE DEDUCTED FROM CREDIT ISSUED.
* NON-HOSETRACT PRODUCTS RETURNED FOR WARRANTY (OTHER REEL MANUFACTURERS) CANNOT BE RETURNED. CHECK FOR MODEL AND SERIAL NUMBERS.