Hosetract products, except noted exclusions, are warranted to the original user against defects in materials and workmanship under proper application, installation, maintenance, and operation for two years after date of sale to original purchaser.In no event will Hosetract have a warranty obligation for normal wear and tear, or for products that have, at Hosetract’s determination, been subjected to accident, abuse, misapplication, improper installation, or improper maintenance.Common examples of normal wear and tear would include paint finish and swivel seal wear.
Hosetract makes no warranties, express or implied, other than those included in this warranty statement, and we disclaim any implied warrant of merchantability or fitness for any particular purpose. Hosetract will not be liable for any consequential, incidental, or indirect damages from any cause whatsoever.Warranty is void if product or any part thereof has been tampered with, altered, or repaired by other than authorized service personnel.
Proper installation of a hose reel requires an inlet hose; failure to usa flexible inlet hose with void this warranty.Failure to follow all procedures outlined in the Safety Guidelines document will void the warranty.Components not manufactured by Hosetract is subject to the original manufacturers’ warranties.Examples ofsuch components include:
•Motors, speed controls and switches
•Swivel joints and seals
Equipment which proves to be defective upon our inspection will be replaced free of charge, including freight to the customer. Our responsibility ceases upon delivery to any common carrier, and we do not, unless previously instructed, insure shipments beyond point of delivery to such carrier. No material will be eligible for return without a return goods authorization (RGA). Hosetract reserves the right to evaluate the returned product for warranty repair, replacement, partial or full credit. Any part, except noted exclusions, shipped prepaid, to the factory, which is determined to be defective in material or workmanship, will be repaired or replaced.
Hosetract assumes no responsibility for improper choice of models or where products are used over or outside the rated capacities and design functions, or under abnormal conditions. Hosetract reserves the right to modify or alter materials, dimensions, design, and construction when necessary to improve the performance of the reel and/or accessories, or to meet delivery requirements.